Frequently Asked Questions (FAQ)
How long does shipping take?
Shipping times vary depending on your location:
- The Netherlands: 1–3 business days
- European Union: 3–7 business days
- International: 5–15 business days
Please note that delivery times are estimates and may vary during busy periods.
How much does shipping cost?
- Free shipping on orders over €50
- The Netherlands: €5.95
- European Union: €12.95
- International: €19.95
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Can I return my order?
Yes. You may return wrong items within 14 days of receiving your order.
Before sending your return, you must email us at info@loroessence.com with your order number to let us know your return is on its way.
Who pays for return shipping?
All return shipping costs are the responsibility of the customer.
Can I exchange an item?
We currently do not offer direct exchanges. If you would like a different size or item, please return your original order and place a new one.
What if I receive the wrong item?
Please contact us as soon as possible at info@loroessence.com with your order number and photos of the item. We’ll review your request and work with you to resolve the issue.
Can I cancel or change my order?
If your order has not yet been processed, we may be able to cancel or modify it. Please contact us immediately at info@loroessence.com.
Do you ship internationally?
Yes! We ship worldwide.
How can I contact Loro Essence?
You can contact our customer support team by email:
Email: info@loroessence.com
We aim to respond to all inquiries within 24 business hours.
