Return Policy
Last Updated: 2026
Before returning any item, you must contact us by email at info@loroessence.com to notify us that your return is being sent. Please include your order number and the reason for your return. Returns sent without prior notification may experience delays in processing.
Returns
You may return wrong items within 14 days of receiving your order.
To be able to return, items must be:
- Unworn and unused
- Unwashed
- In their original condition
- With all original tags attached
- Returned in the original packaging where possible
We reserve the right to refuse any return that does not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Items that have been worn, washed, altered, or damaged after delivery
Return Shipping Costs
All return shipping costs are the sole responsibility of the customer, regardless of the reason for the return.
We strongly recommend using a tracked shipping service, as Loro Essence is not responsible for lost or damaged return shipments.
Refunds
Once we receive and inspect your returned item(s), we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different size or item, please place a new order after returning your original purchase.
Contact Us
If you have any questions regarding our Return Policy, please contact us at:
Loro Essence
Email: info@loroessence.com
